Refund & Returns Policy

Last Updated: September 2026

At Noor E Layan, we want you to be happy with your purchase. If you receive an item that is defective, damaged, incorrect, or materially different from what was ordered, please contact us so we can review the issue and arrange an appropriate solution.

This policy applies to orders placed through the Noor E Layan website.

1. Eligibility for Returns

You may request a return or exchange if:

• You received a defective or damaged product.
• You received a wrong product, color, size, or item compared with your order.
• The product received is materially different from its description or specifications on our website.

For hygiene and product-safety reasons, certain products may not be eligible for return once opened, worn, washed, or used.

2. Return Period

Return or exchange requests should be submitted within 7 days of receiving your order.

Requests submitted after this period may not be accepted unless the issue involves a manufacturing defect or another circumstance that requires further review.

3. Conditions for Return

To be eligible for a return or exchange, the product must:

• Be unused and unworn.
• Be unwashed and free from perfume, makeup, stains, or other marks.
• Be returned in its original condition and packaging where possible.
• Include any original tags, labels, or accessories supplied with the product.
• Be accompanied by the relevant order information or proof of purchase.

Products that have been altered, damaged after delivery, washed, worn, or used may not qualify for a return or exchange.

Important for Hijabs & Clothing

For hygiene reasons, hijabs, clothing, and accessories should be tried on carefully without removing protective packaging or using the product if you intend to request a return.

Items showing signs of wear, washing, staining, perfume, makeup, or other use may be refused.

4. How to Request a Return

To request a return or exchange:

Step 1: Contact Noor E Layan within 7 days of receiving your order.

Step 2: Provide:

• Order number
• Customer name
• Phone number
• Reason for the return
• Clear photographs of the product
• Photographs of the packaging, if the item arrived damaged or incorrect

Step 3: Our customer service team will review your request and provide further instructions.

Please do not send an item back without receiving return instructions from Noor E Layan first.

5. Damaged or Incorrect Items

If your parcel arrives damaged, or you receive an incorrect product, please contact us as soon as possible.

We may request photographs or other information to verify the issue.

After verification, Noor E Layan may offer:

• A replacement product
• An exchange for an available product
• A refund, where appropriate

The available solution may depend on the nature of the issue and product availability.

6. Change of Mind

Returns or exchanges for reasons such as:

• Change of mind
• Ordering the wrong product
• Ordering the wrong color
• No longer wanting the item

may not be accepted, particularly where the product is a hygiene-sensitive item.

If you contact us regarding a change-of-mind request, we may review it on a case-by-case basis provided the product is unused, unworn, and in its original condition.

7. Sale & Discounted Products

Products purchased during a sale, promotional campaign, clearance, or special offer may have different return or exchange conditions.

Any special return conditions applicable to a promotion will be clearly communicated at the time of purchase.

8. Refunds

Where a refund is approved, the refund amount will generally relate to the amount paid for the eligible product.

Depending on the circumstances:

• Original delivery charges may be non-refundable.
• Return shipping charges may be the customer’s responsibility where the return is not due to an error or defect on our part.
• Where the issue is confirmed to be due to a defective, damaged, or incorrect item supplied by Noor E Layan, we will review the applicable delivery/return costs accordingly.

Refunds will be processed through the applicable payment method or another mutually agreed method, subject to the payment provider’s procedures.

9. Cash on Delivery Orders

For Cash on Delivery (COD) orders, no payment is processed online at the time of placing the order.

If a COD order qualifies for a refund, Noor E Layan may request the customer’s bank/e-wallet details or use another suitable refund method agreed with the customer.

Customers should ensure that the provided payment information is accurate.

10. Exchange Policy

If you request an exchange, the replacement will be subject to product availability.

If the requested product, color, or size is unavailable, we may offer an alternative product or refund where applicable.

Any difference in price between exchanged products may need to be paid or refunded accordingly.

11. Return Shipping

Return shipping arrangements will depend on the reason for the return.

If the issue is caused by Noor E Layan

For example:

• Wrong item sent
• Defective product
• Product damaged before/during delivery

we will review the case and, where the claim is verified, arrange an appropriate solution.

If the return is requested for another reason

The customer may be responsible for applicable return delivery charges.

12. Non-Returnable Items

Unless the item is defective, damaged, incorrect, or otherwise eligible under applicable consumer rights, we may not accept returns for products that have been:

• Worn or used
• Washed
• Altered
• Stained
• Damaged after delivery
• Exposed to perfume, makeup, or other substances
• Returned without required tags or packaging where those are necessary to verify the condition

13. Refund Processing Time

Once a return has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will be initiated through the applicable payment method.

The time for the funds to appear in your account may depend on the payment provider or bank and is outside Noor E Layan’s direct control.

14. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

Cancellation may not be possible once the order has been processed, packed, or dispatched.

If an order has already been dispatched, the request may be handled according to our return procedure.

15. Refused or Unclaimed Deliveries

If an order is refused or remains unclaimed because of a customer’s actions, additional delivery or return charges may apply.

Any refund, where applicable, may be processed after deduction of applicable non-recoverable delivery or return costs.

16. Contact Us

For return, exchange, or refund assistance, contact:

Noor E Layan
Phone / WhatsApp: +92-325-8049458
Email: info@noorelayan.com

Customer Service Hours:
Monday – Saturday
11:00 AM – 6:00 PM PST

Please include your order number whenever contacting us about a return or refund.