Shipping Policy

Last Updated: September 2026

At Noor E Layan, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our delivery process, estimated timelines, shipping charges, and other important information related to your order.

1. Delivery Areas

Noor E Layan currently offers:

• Local delivery within Pakistan
• International shipping to selected destinations

International shipping availability may depend on the destination, courier service, customs requirements, and other delivery restrictions.

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2. Local Shipping – Pakistan

We offer Free Local Delivery on orders above PKR 4,990.

For orders below PKR 4,990, applicable delivery charges will be calculated at checkout or communicated before order confirmation.

Delivery charges may vary depending on the destination and order details.

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3. International Shipping

International orders are shipped according to the destination and applicable shipment weight.

International shipping charges are calculated based on the destination, package weight, and available courier service.

Any applicable customs duties, import taxes, clearance charges, or other fees imposed by the destination country are the responsibility of the customer unless specifically stated otherwise.

Noor E Layan does not control customs procedures or charges imposed by the destination country.

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4. Order Processing Time

Orders are generally processed after successful order confirmation and payment verification where applicable.

Please allow 1–3 business days for order processing and preparation before dispatch.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, new collection launches, or periods of unusually high order volume, processing may take additional time.

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5. Estimated Delivery Time

Delivery times depend on the destination, courier service, weather conditions, public holidays, and other circumstances beyond our control.

Pakistan

Estimated delivery is generally:

3–7 business days after dispatch

Remote areas may require additional delivery time.

International Orders

International delivery times vary depending on the destination and courier service.

Estimated delivery timelines will be communicated where possible when your international order is arranged.

Please note: Delivery estimates are not guaranteed delivery dates.

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6. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Customers should use the provided tracking information to monitor their shipment.

If you do not receive tracking information within the expected timeframe, please contact Noor E Layan customer service.

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7. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

For COD orders:

• Please provide an accurate and reachable phone number.
• Our team or delivery partner may contact you to confirm the order.
• Please ensure someone is available to receive and pay for the order.
• Delivery may be delayed if the order cannot be confirmed.

COD availability may vary depending on the delivery location and order circumstances.

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8. Accurate Delivery Information

Customers are responsible for providing accurate delivery information at checkout.

Please make sure your:

• Full name
• Phone number
• House/building number
• Street/address
• Area
• City
• Postal code, where applicable

are correct.

Noor E Layan cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If you notice an error in your delivery address, contact us as soon as possible after placing your order.

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9. Failed or Missed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the order cannot be received, the courier may make another delivery attempt or return the parcel.

If an order is returned to Noor E Layan because of a customer’s failure to receive it, additional shipping charges may apply if the customer requests re-delivery.

For COD orders, repeated failed delivery attempts may affect future COD availability.

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10. Delays

Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

• Severe weather
• Public holidays
• Courier delays
• High order volumes
• Road closures
• Natural disasters
• Customs clearance
• Incorrect delivery information
• Security or logistical restrictions
• Other unforeseen circumstances

Noor E Layan will make reasonable efforts to assist customers when a significant delivery delay occurs.

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11. Damaged Packages

If your parcel appears damaged when delivered, please contact us as soon as possible.

We may request:

• Photographs of the package
• Photographs of the product
• Your order number
• Other information required to investigate the issue

Please retain the original packaging until the issue has been resolved.

For defective or damaged products, please also refer to our Refund & Returns Policy.

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12. International Customs & Duties

International customers are responsible for any customs duties, import taxes, VAT, clearance charges, or other fees imposed by the destination country.

These charges are not included in Noor E Layan’s product prices or international shipping charges unless explicitly stated.

Customs policies vary between countries, and Noor E Layan cannot guarantee that a shipment will not be subject to additional charges.

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13. Shipping Restrictions

Certain locations may not be serviceable due to courier restrictions, customs regulations, security restrictions, or other logistical limitations.

If we are unable to ship an order to a particular destination, we will contact the customer and discuss the available options.

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14. Order Cancellation & Shipping

If you want to cancel your order, please contact us as soon as possible.

Cancellation may not be possible once an order has been processed, packed, or dispatched.

Once an order has been dispatched, it may be handled according to our Refund & Returns Policy.

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15. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

Noor E Layan
Phone / WhatsApp: +92-325-8049458
Email: info@noorelayan.com

Customer Service Hours:
Monday – Saturday
11:00 AM – 6:00 PM PST

Please provide your order number when contacting us about an existing order.

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Quick Shipping Summary

Shipping	Details
Pakistan	Free delivery above PKR 4,990
Pakistan Orders Below PKR 4,990	Shipping charges apply
Processing	1–3 business days
Estimated Local Delivery	3–7 business days after dispatch
International	Charges based on destination & weight
COD	Available for eligible Pakistan orders
International Duties	Customer responsibility

Noor E Layan — Modestly Yours.